Terms and Conditions

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Flight Terms and Conditions

  1. Passengers or their accompanying guide must register at our sales desk upon arrival in Bagan at Bagan Umbra Hotel, Wet-Kyi-Inn (Ph: 09-25208 4232, 09-25208 4242) between 8:00AM to 8:00PM.
  2. Passengers are recommended to wear long sleeves shirts, long trousers and covered shoes.
  3. Passengers who have any known medical condition such as epilepsy, recent surgery or other condition which can affect your ability to fly or assist the crew must be disclosed at the time of booking, and to the pilot on the day of your flight.
  4. Pregnant women are not allowed to fly.
  5. GOLDEN EAGLE BALLOONING will not be liable for illness or injury due to any undisclosed condition or failure to comply with any reasonable instructions given by the pilot, crew or company representatives.
  6. Any Passenger who weighs above 125kg/280 pounds or any passenger, who needs the space for 2 persons, will be requested to pay 100% surcharge of the ticket price. Failure to provide accurate information in advance may lead to the refusal of flight at the launch site, whereby no refund will be offered.
  7. Children under the age of 8 years will not be allowed to fly with GOLDEN EAGLE BALLOONING and children aged between 8 and 16 years needs to be accompanied by a responsible adult and the children have to be over 137cm tall (4 feet 6 inches).
  8. The pilot in command is legally responsible for the safety of all passengers at all times connected with the flight, he or she has the absolute right to refuse passengers for any reason if it is considered their carriage may endanger the flight or other passengers.
  9. Passengers must pay full attention to the safety briefing given by the pilot in command before the launch of the balloon, and questions should be put to pilot if the briefing is not understood or unclear.
  10. Pilot’s decision is final on all matters, and he or she has full authority over passengers and crew who are to fully comply with his or her instructions or orders.
  11. GOLDEN EAGLE BALLOONING reserves the right to cancel or delay flights, and change rendezvous and launch sites at short notice, to achieve safe and successful flights. The company is not liable for any ensuing loss or inconvenience.
  12. GOLDEN EAGLE BALLOONING will not accept liability for loss or damage to personal effects taken on flights.
  13. Flights cancelled by GOLDEN EAGLE BALLOONING for safety reasons, unfavorable weather conditions, or operational difficulties will be refunded in full.
    1. All direct payments to GOLDEN EAGLE BALLOONING will be refunded in cash.
    2. All payments made online by credit card will be refunded to the credit card.
    3. For all bookings made through tour agents, passengers must contact the respective agents to expedite their refunds.
  14. Golden Eagle Ballooning reserves the right to revise or modify any terms & conditions or rates in the event of an upsurge in the market, with a minimum one-month notice. However, for confirmed reservation and bookings, they will be kept at the current rates and terms.
  15. Under no circumstances will GOLDEN EAGLE BALLOONING be liable for direct, indirect, consequential or incidental damages, including but not limited to lost or damaged property, lost profits or savings or damages or disappointment.
  16. GOLDEN EAGLE BALLOONING may arrange for your flight to be carried out by another balloon company. In such instances, GOLDEN EAGLE BALLOONING accepts no liability in connection with such services or for any loss, injury, or damages to in respect to person or property.
  17. Photos and Videos Disclaimer: GOLDEN EAGLE BALLOONING reserves the right to use any photograph/video taken throughout the activity including pre/during/post flight without the expressed written permission of those included within the photograph/video. GOLDEN EAGLE BALLOONING may use the photograph/video for marketing and branding purpose including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, social media etc. Customers who do not wish to have their image recorded or shared, please inform GOLDEN EAGLE BALLOONING in advance by email or by writing.

Cancellation & Refund Policies

  • Unless otherwise specifically stated by Golden Eagle Ballooning, or contained in Golden Eagle Ballooning’s policies prevailing at such point in time, any cancellations or change requests received within 31 days prior to Flight Date are subject to a cancellation fee equivalent to 50% of the flight price. However, any cancellations received within 14 days prior to Flight Date will incur the full flight charge, and no refund will be given. Failure to arrive at the Flight Date booked by the user of this website will be treated as a No-Show, and no refund will be given. All requests for changes, cancellations, or refunds are subject to Golden Eagle Ballooning’s approval.
  • The customer agrees to bear all cancellation fees, including any exchange rate differences (between date of purchase & date of refund), exchange rate costs & other financial costs incurred in bank remittances of the booking & refund amounts, and any other transaction charges, taxes & service fees that may be levied by third parties such as credit card companies, Paypal, or Booking Systems International (“BSI”), involved in the booking, payment & refund process. The customer agrees that in all cases of refunds, all such cancellation fees, and service charges for online booking will be deducted from the amount refunded to the customer.
  • Flights cancelled by GOLDEN EAGLE BALLOONING for safety reasons, unfavourable weather conditions, or operational difficulties will be refunded, less any transaction & service charges payable to third parties for online bookings.
  • All direct payments to GOLDEN EAGLE BALLOONING or via its website will be refunded in cash, or via Paypal’s payment gateway. Golden Eagle Ballooning reserves the right to make the refunds in either US Dollars or the equivalent of Myanmese currency at the exchange rate prevailing at the time of the refund. Refunds will not be made in any other currency.
  • For all other bookings made through tour agents, customers must contact the respective agent to expedite their refunds.
  • The customer agrees that all matters concerning cancellations and refunds, including any disputes, or claims for refunds, liabilities, damages or losses, will be the sole responsibility of Golden Eagle Ballooning, and settled directly only with Golden Eagle Ballooning.
  • To request a cancellation, refund or change to the reservation, please use the Contact Us form on Golden Eagle Ballooning website. Any other modes of communication shall not be accepted. It is very important that the Booking Reference Number (indicated at the top right hand corner of the booking confirmation email) be quoted in all correspondences sent to Golden Eagle Ballooning, by the user of this website. This will help Golden Eagle Ballooning to trace the booking, and attend to the case expeditiously.
  • Golden Eagle Ballooning and / or BSI reserves the right to make changes & updates at any time to the contents of this website, to their cancellation & refund policies, without giving prior notice to, or recourse by the customer or user of this website.